1. Introduction

The terms contained in this document (Trading Terms) apply to all
transactions for the purchase of products and services (each a “Service
or, two or more, the “Services”) from the Site. By ordering any Services
from our Site you are indicating your acceptance to be bound by these Trading
Terms. They form a legal agreement between you and us and can only be amended
with our consent. You can print a copy of these Trading Terms by selecting the
print option from the “File” menu of your browser.

In the event that the Site contains separate terms of trading linked to via the
Site homepage, in the case of conflict between those terms of trading and these
Trading Terms the terms of trading shall prevail over these Trading Terms.

We reserve the right to change these Trading Terms from time to time without
prior notice to you, provided that any such change will not affect any
purchases you have made before the change is implemented.

  • Ordering

You may place an order to purchase a Service advertised for sale on our Site by
following the onscreen prompts after clicking on the item you are interested
in. You will have an opportunity to check and correct any input errors in your
order up until the point at which you submit your order by clicking the “Place
Order” button on the checkout page.

2.2          All
orders placed by you are subject to acceptance by us. We may choose not to
accept your order for any reason and will not be liable to you or to anyone
else in those circumstances.

2.3          After
submitting an order to us, you will be sent an order acknowledgement email with
your order reference and details of the products you have ordered. Acceptance
of your order and the formation of the contract between us will take place when
we send you an email confirming that the products you have ordered are being
dispatched to you, unless we have notified you that we do not accept your order
or you have already cancelled it in accordance with the provisions below (see
Cancellations and Returns).

2.4          If
your order includes Service(s) which are not available from stock, we will
contact you by email or by telephone to ask you how you wish to proceed. You
will have the option to wait until the Service(s) are available from stock or
cancel your order.

  • Prices and payment

3.1          The
prices of Services advertised for sale on our Site are as set out on our Site.
All prices are in pounds (£) sterling and shipping charges.Shipping
charges will be added to the total amount due once you have selected a shipping
service from the available option as set out in Shipping Information.

3.2          Prices
may change at any time prior to (but not after) acceptance of your order.

3.3          We
cannot accept your order until you have paid for it in full.

3.4          In
the unlikely event that the price of an item has been incorrectly advertised on
our Site, we will contact you by email or telephone to ask whether you wish to
proceed with the order at the correct price. If you are not happy to proceed,
or we are unable to obtain your instructions, we will cancel the order. Unless
we have already confirmed dispatch of your order, we will not be obliged to supply
Services at the incorrect price.

  • Delivery/ Shipping

4.1          Subject
to availability, we will use all reasonable endeavours to deliver the Services
you have ordered as soon as possible after your order is accepted by us.

4.2          We
will deliver directly to the address specified in your order.

4.3          The
precise timing of a delivery cannot be specified. Certain deliveries may
require a signature to confirm receipt.

4.4          Once
delivered, the Services ordered will become your property and your
responsibility and, except in relation to Services that are damaged or faulty
when delivered or have been incorrectly delivered, we will not accept any
liability for their loss, damage or destruction after they have been delivered.

  • Cancellations and returns

5.1          Unless
one of the exceptions listed in Clause 5.4, below applies, you may cancel your
order (or any part of it) without giving any reason within fourteen (14) days.
The cancellation period will expire fourteen (14) days from the day on which
you acquire, or a third party other than the carrier and indicated by you
acquires, physical possession of the goods. To exercise the right to cancel,
you must notify us, giving us your full name, address and order reference (if
any) or, alternatively, by returning the Services, in accordance with the
provisions below (see Clause 5.4).

To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the cancellation
period has expired.

If you cancel this contract, we will reimburse to you all payments received
from you, including the cost of delivery/ shipping (except for the
supplementary costs arising if you chose a type of delivery/ shipping other
than the least expensive type of standard delivery/ shipping offered by us). We
will make the reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of the reimbursement. We may withhold
the reimbursement until we have received the goods back or you have supplied
evidence of having sent back the goods, whichever is the earliest.
Alternatively, you may ask us to substitute a Service, rather than provide you
with a refund, but we can only do that if the Service you wish to substitute is
of equivalent value to the order you are cancelling.

5.4          You
may not cancel your order if:

  1. you have
    taken any audio and/or visual recordings or computer software out of the sealed
    packaging in which they were delivered to you;
  2. the Services consist of
    perishable items, or have been sealed for health protection or hygiene
    purposes, once these have been unsealed after you receive them;

iii.    the
Services have been customised or made to your own specifications;

  1. any
    Services you have started to download or stream; or
  2. any Services which become mixed
    inseparably with other items after their delivery,

unless such Services were damaged
or faulty when delivered to you or have been incorrectly delivered.

5.5        All
such Services should be returned within fourteen (14) days of you cancelling
your order and, in any event, no later than twenty-eight (28) days after the
Service(s) have been delivered to you, in accordance with the following

  1. pack the
    returns parcel securely, ensuring you include the returns note that will have
    been included in the package in which your order was delivered, and attach the
    returns address label that will also have been included; and
  2. return the parcel to us, we
    suggest, either by courier or by recorded delivery mail or other form of
    certified mail. We advise that you take out enough postal insurance to cover
    the value of the contents.

Our policy on cancellations and returns does not affect your statutory legal

  • Faulty Services

6.1       If any Service you purchase is
damaged or faulty when delivered to you we may offer a repair, exchange or
refund as appropriate, in accordance with your legal rights. If you believe a
Service is faulty, you should notify us to arrange for the return of the

6.2          Our
policy on faulty Services does not affect your statutory legal rights.

  • Service Information

7.1          We
have taken reasonable steps to display as accurately as possible the colours
and other detailing of our Services in the images that appear on our Site.
However, as the actual colours and detailing you see onscreen will depend on
your monitor, we cannot guarantee that your monitor’s display of any colour or
other detailing will exactly reflect the colour or detailing of the Service(s)
upon delivery.

7.2          From
time to time, our stores may run special or local promotions which may not be
available online, or we may offer special promotions online that are not
available in our stores. Please note that, unless expressly stated on our Site,
purchases made online do not qualify for points under any loyalty card scheme
or discounts under any discount card scheme which we may operate in our stores.

7.3          Any
information on our Site regarding sizing of Services is included as a guide
only. If you are in any doubt as to the size of any Service you require, we
recommend that you contact us prior to placing an order.

  • Orders for delivery outside the
    United Kingdom

8.1          If
you choose to access our Site from outside the United Kingdom, you are
responsible for complying with local laws, if and to the extent that they are
applicable. We do not represent or warrant that any Service(s) on our Site is
appropriate for use or available in locations outside of the United Kingdom, or
that it complies with any legal or regulatory requirements of such other

Please contact us before ordering Services for delivery outside the United
Kingdom. We may refuse to accept your order should you not contact us before
ordering. Subject to us agreeing to and being able to deliver the Services
outside the United Kingdom, as they may be subject to import duties and taxes.
You will be responsible for these. We have no control over such charges and
cannot advise you as to what they may be, although your local customs office
may be able to assist. For deliveries outside the United Kingdom, you will be
regarded as the importer and it is your responsibility to comply with all laws
and regulations of the country in which the Services are to be delivered.
Cross-border deliveries may be subject to opening and inspection by customs

  • Security

9.1        We understand that you may have
concerns about security on the internet. Our Site uses a secure server in our
online ordering process to protect your personal information.

9.2        When you proceed to the checkout,
before you are prompted to complete your billing and shipping address, your
browser will go into secure mode. Data relating to your order and your personal
and payment card details will all pass to our server in an encrypted format. As
soon as you have finished ordering you will exit secure mode. As an additional
protection for you, our system is designed so that you cannot place an order
until you are safely within secure mode.

We recommend that you do not communicate your payment card details to anyone,
including us, by email. We cannot be responsible for any losses you may incur
in transmitting information to us by internet link or by email. Any such loss
shall be entirely your responsibility.

9.4          If
you have any additional queries about security, please contact us.

  1. Our liability

10.1      We
will not be liable to you where performance of any of our obligations is
prevented or restricted by any circumstance or cause beyond our reasonable

10.2        You
are responsible for the use you make of the Service(s) you order. To the extent
not prohibited by law, we accept no liability for any loss or damage which is
not reasonably foreseeable or for any business loss (which includes loss of
profits, contracts, goodwill, business interruption, loss of business or
opportunity and other similar losses).

10.3        We
accept liability for death or personal injury caused by our negligence and
responsibility for fraudulent misrepresentation and any other liability that
cannot, under English law, be excluded.

10.4        Nothing
in this section or elsewhere in our Trading Terms affects your statutory legal

  1. Personal Data

11.1        We
will only use your personal information in accordance with our Privacy &
Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as
it includes important terms which apply to you.

  1. General

12.1        Failure
by us to enforce a right does not result in waiver of such right. You may not
assign or transfer your rights under these Trading Terms.

12.2        If
any part of these Trading Terms is found to be unenforceable as a matter of
law, all other parts of these Trading Terms shall be unaffected and shall
remain in force.

12.3        You
and we agree that English law applies to these Trading Terms and that any
dispute between us arising out of or in connection with these Trading Terms
will only be dealt with by the English courts, unless you are resident in
another part of the United Kingdom, in which case the applicable law of that
part of the United Kingdom will apply and any dispute will be brought before
the courts there. We are required by law to inform you that purchases can be
concluded in English only and that no public filing requirements apply.

12.4        A
person who is not a party to this agreement shall not have any rights under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this

12.5        Even
if we delay in enforcing this agreement, we can still enforce it later. If we
do not insist immediately that you do anything you are required to do under
these Trading Terms, or if we delay in taking steps against you in respect of
your breaking this agreement, that will not mean that you do not have to do
those things and it will not prevent us taking steps against you at a later
date. For example, if you miss a payment and we do not chase you but we
continue to provide the Services, we can still require you to make the payment
at a later date.

  1. How to contact us

Please feel free to contact us using the details set out on our Site.